Legal
Privacy Notice
Last updated: June 2026
Introduction
This Privacy Notice explains how Chennchuu Inc. d/b/a Om Labs ("Om Labs," "Company," "we," "our," or "us") collects, uses, discloses, and protects information that identifies or can reasonably identify an individual.
We may update this notice as our products, laws, technologies, and security practices change. When we make material changes, we will post the updated notice and provide additional notice when appropriate.
Applicability
This notice applies to Om Labs websites, product pages, research pages, waitlists, product interfaces, customer communications, demos, support interactions, and services that link to this notice. It does not apply to third-party websites or services that we do not control.
Information We Collect
Contact information
Source: Forms, email, demos, support, contracts, and events.
Purpose: Communicate with you, respond to requests, manage accounts, and provide services.
Account and billing data
Source: You, your organization, payment processors, and product workflows.
Purpose: Administer subscriptions, invoices, authentication, access, and compliance obligations.
Usage and device data
Source: Websites, product telemetry, logs, cookies, analytics, and security systems.
Purpose: Operate, secure, debug, measure, and improve our websites and services.
Customer Data
Source: Product use, integrations, uploads, prompts, tests, browser sessions, repositories, traces, and support.
Purpose: Provide AI QA, browser-agent, research, automation, and related product functionality.
| Category | Source | Purpose |
|---|---|---|
| Contact information | Forms, email, demos, support, contracts, and events. | Communicate with you, respond to requests, manage accounts, and provide services. |
| Account and billing data | You, your organization, payment processors, and product workflows. | Administer subscriptions, invoices, authentication, access, and compliance obligations. |
| Usage and device data | Websites, product telemetry, logs, cookies, analytics, and security systems. | Operate, secure, debug, measure, and improve our websites and services. |
| Customer Data | Product use, integrations, uploads, prompts, tests, browser sessions, repositories, traces, and support. | Provide AI QA, browser-agent, research, automation, and related product functionality. |
Cookies and Similar Technologies
We may use cookies, local storage, pixels, and similar technologies to operate our websites, remember preferences, secure sessions, understand usage, and improve product experience. Browser settings may allow you to block or delete some of these technologies, though parts of the services may not work correctly without them.
- Essential cookies support core website and product features.
- Functionality cookies remember choices and settings.
- Analytics cookies help us understand aggregate site and product usage.
How We Use Information
We use information to:
- provide, maintain, secure, and improve Om Labs services;
- operate AI QA, browser-agent, automation, and research workflows;
- generate reports, traces, tests, evidence, and product outputs;
- respond to support, sales, security, and administrative requests;
- communicate about product updates, services, and events;
- detect abuse, debug failures, and protect users and systems; and
- comply with legal obligations and enforce our terms.
Security and Retention
We use safeguards designed to protect information, including encryption in transit and at rest where appropriate, access controls, logging, vendor review, least-privilege practices, and retention limits. No system is perfectly secure, but we work to reduce risk and respond to security issues promptly.
We keep information for as long as needed to provide services, meet legal obligations, resolve disputes, enforce agreements, protect security, or satisfy the purposes described in this notice. Customers may request deletion of Customer Data, subject to legal, security, backup, and contractual limits.
Sharing and Third-Party Services
We do not sell personal information. We may share information with vendors, service providers, AI model providers, infrastructure providers, analytics providers, payment processors, professional advisors, affiliated entities, and integration partners as needed to operate our business and services.
We may also disclose information if required by law, to protect rights and safety, to investigate abuse or security issues, or as part of a merger, acquisition, financing, reorganization, or sale of assets.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also opt out of marketing communications by using unsubscribe links or contacting us.
We may need to verify your request before responding. Some requests may be limited by legal obligations, security needs, product functionality, or contractual commitments.
International Transfers
We may process and store information in the United States and other jurisdictions where we or our providers operate. Those jurisdictions may have different data protection laws than your location. When required, we use appropriate safeguards for international transfers.
California Privacy Rights
California residents may have rights to know, access, correct, delete, and receive information about certain data practices, and to opt out of certain sharing or sales of personal information. We do not sell personal information as the term is commonly understood. We also do not knowingly sell or share personal information of individuals under 18.
Children's Privacy
Our websites and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child provided personal information to us, contact us and we will investigate and delete it where appropriate.
Contact
Privacy questions or requests can be sent to support@omlabs.xyz.
Chennchuu Inc. d/b/a Om Labs
Attn: Privacy Officer
San Francisco, CA
USA