Terms of Service

These Terms of Service govern access to Om Labs websites, products, research previews, APIs, software, and related services. Om Labs is operated by Chennchuu Inc., a Delaware C-corporation. In these terms, "Om Labs," "Company," "we," and "our" refer to Chennchuu Inc. and its products and services.

By using our websites or services, creating an account, signing an order form, or otherwise accessing Om Labs products, you agree to these terms. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

If a signed order form, subscription agreement, product-specific agreement, or in-product purchase flow applies to your use of the services, that separate agreement controls if it conflicts with these terms.

1. Services and Support

Subject to these terms and any applicable order, we grant you a limited, non-exclusive, non-transferable right to access and use the services during the applicable term. We may provide product support using our standard support practices or the support terms set out in a separate agreement.

Om Labs and its licensors own the services, software, websites, models, documentation, designs, workflows, research artifacts, improvements, and related intellectual property. You receive only the access rights expressly described in these terms or a separate written agreement.

You retain ownership of data, code, files, prompts, outputs, workflows, test results, and other materials you provide to us ("Customer Data"). You grant us the rights needed to host, copy, process, transmit, display, and use Customer Data only as necessary to provide, secure, support, and improve the services or as otherwise authorized by you.

2. Restrictions and Responsibilities

You are responsible for your accounts, credentials, systems, permitted users, Customer Data, and compliance with applicable laws. You may not use the services in a way that is unlawful, unsafe, abusive, infringing, deceptive, or harmful to Om Labs, our customers, or third parties.

You may not resell, lease, sublicense, scrape, copy, or provide access to the services except as permitted by us; reverse engineer or attempt to derive source code, models, or underlying methods; interfere with service integrity or availability; bypass security controls; transmit malware; use the services to build a competing product; or submit data that violates law or third-party rights.

3. Data, Confidentiality, and AI Services

Each party may receive non-public business, technical, product, or financial information from the other party. The receiving party will use reasonable care to protect that information and will use it only to perform under these terms or as otherwise authorized.

We may use third-party infrastructure, AI model providers, browser automation providers, observability tools, analytics services, and other vendors to operate the services. Where Customer Data is sent to third-party AI providers, we use them to process requests and operate the services. Contracted model-provider settings may vary by product or customer agreement, including zero-data-retention or no-training commitments where applicable.

Feedback, comments, or suggestions you provide about Om Labs products may be used by us without restriction or obligation to you, unless a separate written agreement says otherwise.

4. Fees and Payment

Fees, usage limits, billing periods, renewal terms, payment methods, and cancellation terms are set by the applicable order form, subscription agreement, pricing page, invoice, or in-product purchase flow. You are responsible for accurate billing and contact information and for payment of all amounts due.

If you exceed purchased usage or service limits, we may charge for the additional usage or require you to upgrade. We may update pricing or fees with reasonable notice, but changes will not apply to an existing committed term unless your agreement allows it.

5. Termination and Suspension

Either party may terminate a service relationship as allowed by the applicable order, subscription flow, or written agreement. If no separate agreement applies, cancellation takes effect at the end of the current billing period unless we agree otherwise.

We may suspend or limit access if fees are overdue, if use of the services violates these terms, if we reasonably believe suspension is needed to protect the services or others, or if required by law. Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, ownership, disclaimers, limitations of liability, indemnity, and governing law.

6. Security

We use administrative, technical, and organizational safeguards designed to protect the services and Customer Data. These may include encryption in transit and at rest, access controls, credential protections, audit practices, and data-retention controls appropriate to the relevant service.

7. Disclaimers

Except where a separate written agreement expressly says otherwise, the services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and any warranty arising from course of dealing or usage of trade.

8. Limitation of Liability

To the fullest extent permitted by law, Om Labs and its suppliers, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or service interruption, even if advised of the possibility of those damages.

Except for amounts you owe us and liabilities that cannot be limited by law, each party's aggregate liability arising from or relating to the services is limited to the amounts paid or payable by you to Om Labs for the relevant service during the twelve months before the event giving rise to the claim.

9. Indemnification

You will defend and indemnify Om Labs from claims, losses, liabilities, damages, costs, and expenses arising from your Customer Data, your use of the services, your breach of these terms, your violation of law, or your violation of third-party rights.

We will defend you against third-party claims alleging that the services, as provided by Om Labs and used according to these terms, infringe a U.S. copyright, trademark, or trade secret. Our obligation does not apply to claims arising from Customer Data, modifications not made by us, combinations not provided by us, or use outside these terms.

10. Force Majeure

Neither party is responsible for delay or failure to perform due to events beyond reasonable control, including failures of hosting, internet, utility, cloud, model-provider, or communications services; labor disputes; natural disasters; war; terrorism; epidemic; civil unrest; or government action. Payment obligations are not excused by this section.

11. Contact

Questions about these terms can be sent to support@omlabs.xyz.

12. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. To the fullest extent permitted by law, each party waives any right to a jury trial for disputes arising from or relating to these terms or the services.

13. Miscellaneous

If a provision is unenforceable, it will be modified or removed only to the extent necessary, and the rest of these terms will remain in effect. You may not assign these terms without our prior written consent. We may assign these terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

These terms, together with any applicable order or written agreement, are the complete agreement between the parties for the services they cover and replace prior or contemporaneous understandings on that subject.